Service feedback and tipping, built for the UAE
Rate the service.
Reward the person.
Mamnun is a small card terminal carried by the people who serve you. Guests rate the service first, then tip the person who gave it with a tap of a card or phone. Workers are paid the next day, and every rating builds a live picture of service quality.
Payments went digital. Tipping didn't.
Guests carry cards, not cash. So great service goes unrewarded, cash tips leave no record, and nobody can see how good the service really was.
Sources: Visa, Where Cash Hides, UAE third edition (January 2026). Digital Dubai, Dubai Cashless Strategy.
How it works
Three taps. Ten seconds. A thank you that lands.
Rate the service
The guest rates the person who served them before any money is mentioned. Honest feedback comes first, linked to a verified worker.
Tip with a tap
If they wish, the guest picks AED 10, 20, 50 or 100 and taps a card or phone. No cash, no QR codes, no app to download.
Thank you!
AED 20.00
Tip sent to Maria L.
Paid the next day
The tip settles to the worker's own bank account the next day, and the rating joins their service record.
Products
One terminal, built for how people actually work
For individual workers
Valets, barbers, servers, housekeepers, drivers. Each worker carries their own terminal, keeps their own ratings and receives their own tips.
- Photo and verified name on screen
- Tips paid to their bank account daily
- A personal record of service ratings
TeamsFor restaurants and cafes with a tip pool
Ratings stay personal, tips are pooled and shared among the staff on shift, kitchen included. The venue sets the split and sees it all on one dashboard.
- Shift sign-in proves who was working
- Fair, recorded splits, daily or weekly
- Manager dashboard for the whole venue
For independent gig workers
Handymen, cooks, trainers, beauticians and pop-up sellers. The worker enters the job amount, the customer rates the work and pays by card.
- Card payments up to AED 999 per job
- Verified identity for every worker
- Rate the work. Pay the pro.
Service data
Every rating is a signal you can act on
Ratings arrive in real time, by worker, venue and area. Managers see who needs training and who deserves recognition. Across the city, it becomes a live view of service standards.
across 1,284 verified ratings
Built on trust, from the first tap
Verified workers
Every worker is verified with their Emirates ID. Their photo and name show on screen, so guests know exactly who they are thanking.
Bank-grade payments
Card payments run on a certified payment app from a CBUAE-licensed partner. Mamnun never sees or stores card details.
Fair by design
Built-in limits stop one card from tipping the same worker again and again, and a worker can never tip themselves.
Paid to their bank
Tips settle daily to the worker's own bank account. No employer in the middle, no cash to count.
Partners
A platform partners can build on
Every tip moves cash into the banking system. Every worker becomes a card-holding, banked customer.
Banks and acquirers
New card volume from the last cash corner, and thousands of workers ready for accounts, prepaid cards and remittance.
Card schemes
Cash-to-card conversion in tipping, the largest remaining use of cash, with your brand at the moment of thanks.
Venues and hotel groups
Fair, recorded tip pools, happier staff and live service feedback for every outlet.
City and tourism
Verified service-quality data by area and sector, and a direct step toward Dubai's cashless goal.
News
News and announcements
mamnun.
Arabic for grateful.
1. Grateful; thankful.
2. What you feel when great service is rewarded, and the platform that makes it a tap.
ممنون.
يعني شاكر وممتن.
1. شاكر وممتن.
2. شعورك لما الخدمة الحلوة تنكافأ، والمنصة اللي تخلّيها بلمسة.
وكل بخشيش هو كلمة شكر.
Let's build it
together.
Tell us who you are and how you would like to work with Mamnun. We will get back to you personally.